www.crystalgorham.com

Tag: customer

Articles

The Owner of a Popular Boston Restaurant Is Under Fire After Direct Messaging, Berating a Customer Who Disputed $250 Cancelation Fee

Post author By crystalg
Post date February 28, 2024

Entrepreneur: Latest Articles…

Tags $250, After, Berating, Boston, Cancelation, customer, Direct, disputed, Fire, Messaging, Owner, Popular, restaurant, under

Articles

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company

Post author By crystalg
Post date January 20, 2024

Tags chatbot, Company, criticizes, Curses, customer, delivery, Firms, goes, Rogue

Articles

How Customer Success Can Supercharge Your Revenue

Post author By crystalg
Post date January 11, 2024

Entrepreneur: Latest Articles…

Tags customer, revenue, Success, Supercharge

Articles

Kia gets its first customer for the PV5 modular electric vehicle: Uber

Post author By crystalg
Post date January 10, 2024

The Verge – All Posts…

Tags customer, electric, First, Gets, modular, Uber, vehicle

Articles

7 Ecommerce Customer Experience Strategies for Effective Branding in 2024

Post author By crystalg
Post date December 21, 2023

Entrepreneur: Latest Articles…

Tags 2024, Branding, customer, ECommerce, Effective, Experience, Strategies

Articles

Chipotle Customer Throws Food At Employee in Brawl, Judge Offers Employment Instead of Jail Time

Post author By crystalg
Post date December 6, 2023

Entrepreneur: Latest Articles…

Tags brawl, Chipotle, customer, employee, Employment, Food, Instead, jail, Judge, Offers, throws, Time

Articles

Why (and When) Customer Lifecycle Automation is Critical in Your Business

Post author By crystalg
Post date November 23, 2023

Entrepreneur: Latest Articles…

Tags 'Critical, Automation, business, customer, Lifecycle

Articles

Want Customers to Love You? Treat Every Customer Like They’re Your Only Customer

Post author By crystalg
Post date November 7, 2023

Entrepreneur: Latest Articles…

Tags customer, Customers, Every, like, Love, Only, They're, treat, Want

Articles

A government shutdown in 12 days could make student-loan borrowers’ repayment and customer service struggles even worse

Post author By crystalg
Post date November 6, 2023

Business Insider Business Insider…

Tags Borrower’s, could, customer, Days, Even, Government, repayment, service, Shutdown, Struggles, studentloan, worse

Articles

4 Surefire Ways to Be Exceptional With Your Customer Care

Post author By crystalg
Post date November 6, 2023

Entrepreneur: Latest Articles…

Tags Care, customer, Exceptional, Surefire, Ways

Articles

The Customer Isn’t Always Right, But They Should Be Treated Right — Here’s Why It Really Matters (and How to Keep Them Happy)

Post author By crystalg
Post date November 5, 2023

Entrepreneur: Latest Articles…

Tags Always, customer, Happy, Here's, Isn't, Keep, Matters, really, Right, Should, Them, They, treated

Articles

Why Amazon, Zara, and H&M Are Losing Customer Loyalty and Paying a Very Costly Price

Post author By crystalg
Post date November 1, 2023

Entrepreneur: Latest Articles…

Tags Amazon, Costly, customer, Losing, loyalty, Paying, Price, Very, Zara

Articles

Judge blasts Sam Bankman-Fried for ‘interesting’ answers on the witness stand to questions about using FTX customer funds

Post author By crystalg
Post date October 27, 2023

Business Insider Business Insider…

Tags About, Answers, BankmanFried, blasts, customer, Funds, Interesting, Judge, Questions, stand, Using, witness

Articles

MGM didn’t pay up after hackers broke into its system and stole customer data

Post author By crystalg
Post date October 7, 2023

The Verge – All Posts…

Tags After, broke, customer, Data, didn't, hackers, into, Stole, System

Articles

How to Use AI to Drive Growth and Improve Customer Interactions

Post author By crystalg
Post date October 1, 2023

Entrepreneur: Latest Articles…

Tags customer, Drive, growth, Improve, Interactions

Articles

Video: Jack in the Box Employee Shoots at Customer Over Alleged Missing Curly Fries, Family Files Lawsuit

Post author By crystalg
Post date September 27, 2023

Entrepreneur: Latest Articles…

Tags alleged, Curly, customer, employee, Family, files, Fries, Jack, lawsuit, missing, Over, Shoots, Video

Articles

How to Create Customer Love in a Category That People Hate

Post author By crystalg
Post date September 21, 2023

Entrepreneur: Latest Articles…

Tags Category, Create, customer, Hate, Love, people

Articles

Taco Bell Employee Charged With Fraud, Theft After Stealing Customer Credit Card Information

Post author By crystalg
Post date September 19, 2023

Entrepreneur: Latest Articles…

Tags After, Bell', Card, charged, Credit, customer, employee, fraud, Information, Stealing, Taco, Theft

Articles

The Key to Building Unshakeable Customer Relationships

Post author By crystalg
Post date September 16, 2023

Entrepreneur: Latest Articles…

Tags Building, customer, Relationships, Unshakeable

Articles

Building a Business With Customer Care at The Forefront

Post author By crystalg
Post date August 25, 2023

Entrepreneur: Latest Articles…

Tags Building, business, Care, customer, forefront

Articles

Business Growth Stems From Getting the Right Customer Feedback. Here’s How to Get It.

Post author By crystalg
Post date August 22, 2023

Entrepreneur: Latest Articles…

Tags 'Getting, business, customer, Feedback, from, growth, Here's, Right, stems

Articles

A former executive says he was fired by Salesforce after raising concerns about software said to process and organize customer data in milliseconds: ‘It was all a lie.’

Post author By crystalg
Post date August 11, 2023

Business Insider Business Insider…

Tags 'lie', About, After, Concerns, customer, Data, executive, Fired, Former, milliseconds, Organize, Process, Raising, said, Salesforce, Says, Software

Articles

These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here’s How to Capitalize on Them

Post author By crystalg
Post date July 10, 2023

Entrepreneur: Latest Articles…

Tags capitalize, crucial, customer, Give, Here's, Moments, service, Them, These, Value

Articles

How to Ensure Product Quality and Customer Satisfaction Through Package Testing

Post author By crystalg
Post date July 6, 2023

Entrepreneur: Latest Articles…

Tags 'Satisfaction', customer, Ensure, Package, Product, Quality, testing, through'

Articles

Good Customer Service is a Disappearing Art — Here’s How You Can Be Different

Post author By crystalg
Post date June 22, 2023

Entrepreneur: Latest Articles…

Tags customer, Different, Disappearing, Good, Here's, service

Articles

How to Build Strong Customer Relationships in the Digital Age

Post author By crystalg
Post date June 16, 2023

Entrepreneur: Latest Articles…

Tags Build, customer, digital, Relationships, Strong”

Articles

Why Customer Service Is Your Get Out Of Jail Free Card For Business Success

Post author By crystalg
Post date June 3, 2023

Entrepreneur: Latest Articles…

Tags business, Card, customer, free, jail, service, Success

Articles

A man whose Tesla Model Y caught fire on a California highway says customer service asked him to haul the burned husk of his car to their service center

Post author By crystalg
Post date May 19, 2023

Business Insider Business Insider…

Tags asked, burned, California, Caught, center, customer, Fire, Haul, highway, husk, model, Says, service, Tesla, Their, Whose

Articles

Taco Bell Employees Praised by Internet for Standing Up to Angry Customer: ‘Some Customers Act Like Everyone Isn’t a Human’

Post author By crystalg
Post date May 6, 2023

Entrepreneur: Latest Articles…

Tags Angry, Bell', customer, Customers, Employees, Everyone, Human, Internet, Isn't, like, Praised, Some, Standing, Taco

Articles

A Great Customer Experience Begins With Great Employee Engagement and Management. Here’s Why.

Post author By crystalg
Post date April 25, 2023

Entrepreneur: Latest Articles…

Tags begins, customer, employee, Engagement, Experience, Great, Here's, Management, Why.

Articles

Carvana customer says he bought his wife a luxury car for $68K — but it turned out to be stolen

Post author By crystalg
Post date March 25, 2023

Business Insider Business Insider…

Tags &mdash, $68k, Bought, Carvana, customer, Luxury, Says, stolen, turned, wife

Articles

How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service?

Post author By crystalg
Post date March 6, 2023

Entrepreneur: Latest Articles…

Tags customer, Dogpatch, Games', gaming, Rulebook, service, tabletop, Wrote

Articles

These Are the Biggest Takeaways from 2022. What Does 2023 Have in Store for the Customer Experience?

Post author By crystalg
Post date February 17, 2023

Entrepreneur: Latest Articles…

Tags 2022, 2023, Biggest, customer, Experience, from, Store, takeaways, These

Articles

An FTX executive flagged worries about Alameda Research’s use of customer funds to Sam Bankman-Fried as early as 2020, report says

Post author By crystalg
Post date January 19, 2023

Business Insider Business Insider…

Tags 2020, About, Alameda, BankmanFried, customer, Early, executive, Flagged, Funds, Report, Research's, Says, worries

Articles

We asked Starbucks baristas which customer habits annoy them most. Here are 5 things they want you to stop doing right now.

Post author By crystalg
Post date December 11, 2022

Business Insider Business Insider…

Tags Annoy, asked, Baristas, customer, doing, Habits, Here, most, Now', Right, Starbucks, stop, Them, They, Things, Want

Articles

Are Your Customer Relationship Management Techniques Up to Par? Ask Yourself These 3 Questions

Post author By crystalg
Post date December 2, 2022

Entrepreneur: Latest Articles…

Tags customer, Management, Questions, Relationship', Techniques, These, Yourself

Articles

It feels like incredible customer service might be bad for the environment

Post author By crystalg
Post date November 29, 2022

The Verge – All Posts…

Tags customer, Environment, Feels, Incredible, like, Might, service

Articles

Frontier Airlines shut down its customer service phone line

Post author By crystalg
Post date November 27, 2022

The Verge – All Posts…

Tags Airlines, customer, Down, Frontier, Line, Phone, service, shut

Articles

Who Comes First, the Customer or the Employee?

Post author By crystalg
Post date November 25, 2022

Entrepreneur: Latest Articles…

Tags Comes, customer, employee, First

Articles

A Domino’s Worker Is Going Viral After Giving a Sweet Surprise to a Customer When No One Showed Up to Her Birthday Party

Post author By crystalg
Post date November 10, 2022

Entrepreneur: Latest Articles…

Tags After, Birthday, customer, Domino’s, giving, going, Party, Showed, surprise, Sweet, Viral, worker

Articles

DoorDash Employee Says Customer Pulled Knife on Her During Creepy Delivery: ‘I Just Want Some Human Contact’

Post author By crystalg
Post date November 8, 2022

Entrepreneur: Latest Articles…

Tags 'creepy, contact, customer, delivery, DoorDash, During, employee, Human, Just, knife, Pulled, Says, Some, Want

Articles

Is Your Customer Communication Actually Effective? Here’s How to Avoid the Limitations of Common Tactics

Post author By crystalg
Post date November 1, 2022

Entrepreneur: Latest Articles…

Tags Actually, Avoid, common, Communication, customer, Effective, Here's, limitations, tactics

Articles

Dollar Rent A Car charged a customer $768 for a vehicle she never picked up and was pursued by a debt collector after refusing to pay

Post author By crystalg
Post date October 15, 2022

Business Insider Business Insider…

Tags 'Picked, $768, After, charged, Collector, customer, Debt, Dollar, Never, pursued, Refusing, Rent, vehicle

Articles

4 Ways to Revolutionize Your Customer Experience in The Metaverse

Post author By crystalg
Post date October 4, 2022

Entrepreneur: Latest Articles…

Tags customer, Experience, metaverse, revolutionize, Ways

Articles

Supervisor, please: Average person sits on hold for 42 minutes when calling customer service

Post author By crystalg
Post date October 1, 2022

Tags Average, calling, customer, Hold, Minutes, Person, Please, service, Sits, Supervisor

Articles

How to Create Authentic Relationships and Build Customer Trust

Post author By crystalg
Post date September 28, 2022

Entrepreneur: Latest Articles…

Tags Authentic, Build, Create, customer, Relationships, trust

Articles

How to Use Storytelling to Increases Customer Engagement

Post author By crystalg
Post date August 19, 2022

Entrepreneur: Latest Articles…

Tags customer, Engagement, Increases, Storytelling

Articles

Developing a Customer Relationship with Longevity

Post author By crystalg
Post date July 21, 2022

Entrepreneur: Latest Articles…

Tags customer, Developing, Longevity, Relationship'

Articles

Why Customer Communication Makes a Difference During Inflation

Post author By crystalg
Post date July 18, 2022

Entrepreneur: Latest Articles…

Tags Communication, customer, Difference, During, inflation, Makes

Articles

Want Your Business to Succeed? Then Use These Tips to Understand Your Customer

Post author By crystalg
Post date July 18, 2022

Entrepreneur: Latest Articles…

Tags business, customer, Succeed, These, Tips, Understand, Want

Articles

Verint Systems Stock is a Customer Engagement Play

Post author By crystalg
Post date July 15, 2022

Entrepreneur: Latest Articles…

Tags customer, Engagement, play, Stock, systems, Verint

Articles

Is Good Customer Service a Thing of the Past? It Doesn’t Have to Be.

Post author By crystalg
Post date July 12, 2022

Entrepreneur…

Tags customer, Doesn't, Good, past, service, thing

Articles

How to Combat the Death of Customer Service in the Digital Era

Post author By crystalg
Post date June 30, 2022

Entrepreneur…

Tags Combat, customer, Death, digital, service

Articles

An American Airlines passenger drove 45 minutes to choose his seats after its customer service line left him on hold for nearly four hours

Post author By crystalg
Post date June 30, 2022

Business Insider Business Insider…

Tags After, Airlines, american, Choose, customer, Drove, Four, Hold, hours, Left, Line, Minutes, nearly, passenger, seats, service

Articles

How to Drive a Better Customer Experience in Today’s Overcrowded, Experience-Driven World

Post author By crystalg
Post date June 22, 2022

Entrepreneur…

Tags Better, customer, Drive, Experience, ExperienceDriven, overcrowded, Today’s, World

Articles

The Importance of Aligning Marketing With Customer Decision-Making (the 4 Cs)

Post author By crystalg
Post date June 15, 2022

Entrepreneur…

Tags Aligning, customer, decisionmaking, Importance, Marketing

Articles

4 Ways To Getting More Creative With Your Customer Service

Post author By crystalg
Post date June 5, 2022

Entrepreneur…

Tags 'Getting, Creative, customer, More, service, Ways

Articles

5 Actionable Ways to Improve Your Customer Experience

Post author By crystalg
Post date June 2, 2022

Entrepreneur…

Tags Actionable, customer, Experience, Improve, Ways

Articles

8 Tips to Revolutionize the Manufacturing Customer Experience

Post author By crystalg
Post date May 20, 2022

Entrepreneur…

Tags customer, Experience, manufacturing, revolutionize, Tips

Articles

If You Really Want to Understand Customer Needs, Avoid Surveys

Post author By crystalg
Post date May 19, 2022

Entrepreneur…

Tags Avoid, customer, Needs, really, surveys, Understand, Want

Articles

SpaceX apologizes for ‘falling behind’ in Starlink customer support but says someone will reply ‘eventually’

Post author By crystalg
Post date April 29, 2022

Business Insider Business Insider…

Tags apologizes, Behind, customer, eventually, Falling, reply, Says, Someone, SpaceX, Starlink, Support

Articles

6 Tips for Increasing Your Customer Lifetime Value

Post author By crystalg
Post date March 14, 2022

Entrepreneur…

Tags customer, Increasing, Lifetime, Tips, Value

Articles

OpenSea launches verified customer support to fight Discord scammers

Post author By crystalg
Post date February 15, 2022

The Verge – All Posts…

Tags customer, Discord, Fight, launches, OpenSea, Scammers', Support, verified

Articles

Ted Cruz blasts ‘Dem Karens’ after Republican Gov. Glenn Youngkin was told by a customer to wear a mask at a Virginia grocery store

Post author By crystalg
Post date February 5, 2022

Business Insider Business Insider…

Tags After, blasts, Cruz, customer, Dem., Glenn, Gov., grocery, Karens', Mask, Republican, Store, Told, Virginia, Wear, Youngkin

Articles

Another T-Mobile cyberattack reportedly exposed customer info and SIMs

Post author By crystalg
Post date December 28, 2021

The Verge – All Posts…

Tags Another, customer, cyberattack, exposed, Info, Reportedly, Sims, TMobile

Articles

How the Customer Experience Affects Your Bottom Line

Post author By crystalg
Post date December 26, 2021

Entrepreneur…

Tags affects, Bottom, customer, Experience, Line

Articles

Steven Madden’s (SHOO) Solid Digital Efforts Aid Customer Wins

Post author By crystalg
Post date December 9, 2021

Entrepreneur…

Tags customer, digital, Efforts, Madden's, SHOO, Solid, Steven, wins

Articles

How to use robots to improve the customer experience at online sales events?

Post author By crystalg
Post date November 30, 2021

Entrepreneur…

Tags customer, events, Experience, Improve, Online, Robots, Sales

Articles

A viral TikTok appears to show a customer yelling at a McDonald’s employee and smashing a plastic COVID-19 screen after being asked to wear a mask

Post author By crystalg
Post date November 4, 2021

Business Insider Business Insider…

Tags After, appears, asked, Being, COVID19, customer, employee, Mask, McDonald’s, Plastic, Screen, Show, smashing, TikTok, Viral, Wear, yelling

Articles

5 Strategies for Getting the Most Out of a Customer Testimonial

Post author By crystalg
Post date October 17, 2021

Entrepreneur…

Tags 'Getting, customer, most, Strategies, Testimonial

Articles

How to Nurture Your Leads and Create the Right Customer Journey

Post author By crystalg
Post date October 2, 2021

Entrepreneur…

Tags Create, customer, journey, leads, Nurture, Right

Articles

Video customer service, the future of contact centers is here

Post author By crystalg
Post date September 28, 2021

Entrepreneur…

Tags Centers, contact, customer, future, Here, service, Video